LEGAL

Terms & Conditions

The Hospitality Nest

Effective date: 1st September 2026

These Terms & Conditions (“Terms”) govern your use of The Hospitality Nest website, content, publications, Tools and paid membership services. By using the Site or purchasing a membership, you agree to these Terms.

1. The Service

1.1 The Gazette
The Hospitality Nest (“THN”) provides The Gazette, a monthly digital hospitality publication containing ideas, insights, strategies and practical information for hospitality professionals. The Gazette is included at no additional charge and may be made available through the Site and/or email communications.

1.2 The Tools
Paid members receive access to practical hospitality resources associated with The Gazette, which may include templates, checklists, calculators, frameworks, guides and other operational resources (“Tools”). The Tools are provided as part of the paid THN membership.

1.3 Availability
The Service is intended primarily for hospitality professionals and businesses and may be made available internationally, subject to applicable laws and these Terms. We may modify, update, replace or discontinue individual content, publications or Tools from time to time.

2. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to purchase a paid membership. If you purchase a membership on behalf of a business or organisation, you confirm that you have authority to do so.

3. Membership, Pricing and Billing

3.1 Monthly Membership
The current paid membership price is US$29 per month, unless otherwise stated at the time of purchase. The membership provides access to the paid Tools and related member content. The Gazette is included and is not a separate paid product.

3.2 Recurring Billing
Memberships renew automatically on a monthly basis unless cancelled before the next billing date. Payments are processed through our payment provider. By subscribing, you authorise the applicable payment provider to charge the membership fee on a recurring monthly basis until the membership is cancelled.

3.3 Failed Payments
If a payment fails, we may retry the payment through our payment provider. If payment remains unsuccessful, access to paid Tools may be suspended until the outstanding payment is successfully completed.

4. Cancellation
You may cancel your membership at any time using the cancellation method provided through the Service or by contacting us at support@thehospitalitynest.com. Cancellation will normally take effect at the end of the current paid billing period. You will retain access to the paid membership benefits until that date unless otherwise stated. There is no minimum subscription period or cancellation fee. Cancellation of a paid membership does not automatically unsubscribe you from separate communications relating to The Gazette or other non-paid communications. Those communications may be managed separately through the relevant unsubscribe option.

5. Refunds and Right of Withdrawal

5.1 General Refund Policy
Membership payments are generally non-refundable once charged, except where a refund is required by applicable law or is expressly provided for under these Terms. Cancelling your membership stops future recurring charges but does not, by itself, create a right to a refund for the current billing period.

5.2 Statutory Consumer Rights
If you are a consumer and applicable law gives you a statutory right to withdraw from the contract within a specified period, nothing in these Terms is intended to limit or exclude that right. For contracts subject to EU consumer protection rules, a 14-day withdrawal period may apply, subject to the applicable rules and exceptions. Where the membership involves the supply of digital content or digital services and performance begins during the withdrawal period, any applicable exception to the withdrawal right will depend on the requirements of applicable law, including any required prior express consent and acknowledgement concerning the loss of the withdrawal right.

5.3 Refunds Outside Mandatory Rights
Outside mandatory statutory consumer rights, refunds are considered at our discretion and will depend on the circumstances of the request.

6. Delivery and Access to Tools
Tools are generally delivered or made available digitally, including through email, the Site or member access areas. We are not responsible for delivery problems caused by: an incorrect or inaccessible email address; spam or junk-mail filtering; problems with your email provider; internet or device issues outside our control; or temporary technical interruptions. If you have paid for a membership but cannot access the relevant Tools, contact support@thehospitalitynest.com.

7. The Gazette and Other Non-Paid Content
The Gazette and other content that THN makes available at no additional charge may be changed, paused or discontinued at any time. The Gazette being included at no additional charge does not create a right to receive any particular issue, topic, format or publication indefinitely. Unsubscribing from The Gazette or other non-paid communications does not automatically cancel a paid membership.

8. Intellectual Property and Licence

8.1 Ownership
Unless otherwise stated, all content published by THN, including The Gazette, Tools, text, graphics, templates, frameworks, calculators, designs and other materials, is owned by or licensed to Eplanest Limited / The Hospitality Nest.

8.2 Use of the Tools
Subject to these Terms and your active membership, you may use the Tools for your own professional and business purposes. If you use the Tools in connection with a business, property or hospitality operation, you must have the appropriate authority to use the materials for that purpose. Unless expressly permitted by THN, you may not: resell the Tools; redistribute or commercially distribute the Tools; sublicense or transfer access to another person; reproduce or republish the Tools as your own product; make the Tools publicly available for download; or use the Tools to create a competing product or service based substantially on THN materials.

8.3 Internal Business
Use You may adapt and use templates, checklists and similar Tools internally for legitimate business purposes, provided that the underlying THN materials are not redistributed or commercially resold as standalone products.

9. Acceptable Use
You agree not to use the Site, membership or Tools: for unlawful purposes; to infringe the rights of others; to circumvent access controls or security measures; to share paid access credentials improperly; to reproduce or distribute THN materials in breach of these Terms; or in a manner that could damage, disrupt or interfere with the Service.

10. Information, Guidance and No Guaranteed Results

10.1 General Information
The Gazette and Tools provide general hospitality, operational and business information. They are intended to support planning, analysis, decision-making and operational execution. They do not constitute legal, financial, tax, accounting, food-safety, health or other regulated professional advice. You should obtain appropriate professional advice where necessary.

10.2 No Guarantee of Results
THN does not guarantee any particular business outcome from using The Gazette or Tools. In particular, THN does not guarantee that use of any Tool will: increase revenue; increase profitability; reduce costs; improve occupancy; increase customer numbers; improve operational performance; or produce any other particular financial or business result. Results depend on how the materials are implemented, the circumstances of each business and many other factors outside THN’s control.

11. Limitation of Liability
To the fullest extent permitted by applicable law, THN shall not be liable for indirect, incidental, consequential or special losses arising from the use of the Site, The Gazette, Tools or membership. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

12. Changes to the Service or Terms
We may update these Terms from time to time. Where appropriate, material changes will be communicated through the Site, email or other reasonable means. The updated Terms will apply from the stated effective date.

13. Governing Law and Jurisdiction
These Terms are governed by the laws of Cyprus, unless mandatory consumer protection laws in your country of residence provide otherwise. Nothing in these Terms affects any mandatory rights you may have under applicable consumer protection law.

14. Contact
For questions relating to these Terms, your membership, payments or access to the Service, please contact:
The Hospitality Nest Operated by Eplanest Limited Cyprus
Email: support@thehospitalitynest.com

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