LEGAL

Privacy Policy

The Hospitality Nest

Effective date: 1st September 2026

This Privacy Policy explains how The Hospitality Nest (“THN”) collects, uses, stores and protects personal data when you use our website, subscribe to The Gazette, purchase a membership or communicate with us.

1. Who We Are
The Hospitality Nest is operated by Eplanest Limited, a company incorporated in Cyprus under registration number HE 390562, with its registered office at: Evagora Laniti 34, 3111 Limassol, Cyprus Eplanest Limited acts as the data controller for the personal data described in this Privacy Policy, subject to applicable data protection law.

2. Information We Collect

2.1 Name and Email Address
When you subscribe to The Gazette, purchase a paid membership or otherwise provide your details to us, we may collect information such as your name and email address.

2.2 Payment Information
Payments are processed through our payment provider. We do not receive or store your full payment card number. Our payment provider may process payment and billing information necessary to complete transactions, manage subscriptions and comply with applicable legal and regulatory requirements.

2.3 Communication Data
If you contact us, submit a form, request support or communicate with THN, we may collect the information contained in your communication, including your name, email address and the content of your request.

2.4 Email Engagement Data
When we send emails, we may collect information about engagement with those emails, such as whether an email was opened or whether a link was clicked. We use this information to understand whether communications are being received and engaged with, improve our communications and manage our subscriber relationships.

3. How We Use Personal Data
We may use personal data to:

3.1 Provide The Gazette and Tools
- Deliver The Gazette
- Provide access to paid Tools
- Manage memberships and subscriptions
- Communicate with members and subscribers
- Provide customer support.

3.2 Process Payments
We use our payment provider to process transactions, manage recurring membership payments and address failed or disputed payments.

3.3 Communicate
With You We may send service-related communications, membership information, Gazette communications and other communications for which we have an appropriate legal basis.

3.4 Improve Our Content and Service
We may analyse engagement and other information to understand how our content and Tools are used and to improve the Service. Where appropriate, information may be aggregated or otherwise analysed without directly identifying individual users.

3.5 No Sale of Personal Data
We do not sell personal data. We do not use personal data for third-party advertising purposes.

4. Who We Share Personal Data With
We may share personal data with service providers that process information on our behalf and are necessary for operating THN.

4.1 Payment Providers
We use third-party payment providers to process payments and manage subscription billing. These providers may process payment and billing information in accordance with their own privacy policies and applicable data protection requirements.

4.2 Email and Communication Providers
We may use third-party email and communication service providers to deliver emails, manage subscriber lists and process email engagement information such as opens and link clicks.

4.3 Hosting and Technical Providers
We may use hosting, website, security, infrastructure and other technical service providers where necessary to operate and maintain the Site and Service.

4.4 No Third-Party Marketing
We do not sell or provide your personal data to third parties for their own marketing purposes.

5. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (“EEA”), including in countries such as the United States. Where personal data is transferred internationally, we will use appropriate safeguards required by applicable data protection law, which may include Standard Contractual Clauses or other legally recognised transfer mechanisms.

6. Data Retention

6.1 Active Subscribers and Members
We generally retain relevant contact and subscription information for as long as you remain an active subscriber or member and for as long as reasonably necessary to provide the Service.

6.2 After Unsubscription or Cancellation
After you unsubscribe from communications or end your membership, we may delete or anonymise personal data within a reasonable period, generally within 24 months, unless:
- we are legally required to retain it
- we need to retain it for legitimate business, accounting or regulatory purposes
- or we need to retain it for the establishment, exercise or defence of legal claims.

6.3 Billing and Accounting Records
Certain payment, transaction and accounting records may be retained for the period required by applicable tax, accounting or legal obligations.

7. Your Data Protection Rights
Depending on your location and applicable law, you may have rights including:
- the right to access your personal data
- the right to correct inaccurate or incomplete data
- the right to request deletion
- the right to restrict certain processing
- the right to data portability
- the right to object to certain processing
- and the right to withdraw consent where processing is based on consent.
To exercise your rights or ask a privacy-related question, contact: support@thehospitalitynest.com You may also have the right to lodge a complaint with the relevant data protection supervisory authority in your country or, where applicable, with the Cyprus Data Protection Commissioner.

8. Cookies and Similar Technologies

8.1 Current Use
The Site does not currently use analytics or advertising cookies as part of the THN service. Where cookies or similar technologies are used in connection with subscription forms, authentication, email functionality or other Site features, they will be used only where necessary for the relevant functionality or, where consent is required by applicable law, after obtaining the appropriate consent.

8.2 Changes to Cookie Use
If THN introduces analytics, advertising or other non-essential tracking technologies in the future, we will update this Privacy Policy and, where required, provide an appropriate consent mechanism and/or cookie settings.

9. Children
The Service is intended for hospitality professionals and businesses and is not directed at children. We do not knowingly collect personal data from children.

10. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no online system can be guaranteed to be completely secure.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Service, providers, data processing practices or legal requirements. The updated version will be published on the Site with a new effective date where appropriate.

12. Contact
For questions regarding this Privacy Policy or how we process personal data, please contact: The Hospitality Nest Operated by Eplanest Limited Cyprus Email: support@thehospitalitynest.com

A product of

Home I Terms & Conditions